Terms of Service
These Terms of Service (hereinafter referred to as "these Terms") set forth the terms and conditions for the use of the services provided by Marusou Co., Ltd. (hereinafter referred to as "the Company") on this website (hereinafter referred to as "the Service").
Customers shall use the Service in accordance with these Terms.
Article 1 (Application)
These Terms shall apply to all relationships between customers and the Company relating to the use of the Service.
Matters relating to members shall be governed by the "Membership Terms." Please refer to the "Membership Terms" for details.
Article 2 (Orders)
1. An order for a product shall be completed when the person wishing to place the order applies for the order in the manner prescribed by the Company, and the Company approves the application.
2. The Company may refuse to approve an application for an order if it determines that any of the following applies to the applicant, and the Company shall not be obligated to disclose the reasons for such refusal:
- (1) The applicant has provided false information in the application;
- (2) The application is submitted by a person who has previously violated these Terms;
- (3) The Company otherwise determines that the order is inappropriate.
Article 3 (Formation of Contract)
1. When a customer wishes to purchase a product, the customer shall apply for and order the product in accordance with the method specified by the Company.
2. The customer's application shall be deemed accepted, and a sales contract with the Company shall be formed, at the time the Company sends an email notifying the customer of the "Scheduled Shipping Date," after confirming full payment of the settlement amount or confirming approval of the payment.
However, for products shipped directly from the factory and made-to-order products, the sales contract shall be formed at the time full payment is confirmed or payment approval is confirmed.
Article 4 (Product Price and Payment Method)
1. In consideration for the use of the Service, the customer shall pay the product price separately determined by the Company and displayed on this website, using the method specified by the Company.
2. Invoice payment (deferred payment for corporations) is not available if the credit check is not passed. The Company shall not be obligated to disclose the reasons for such determination.
Article 5 (Cancellation, Returns, Exchanges, and Refunds)
Please be sure to check the contents of the product upon receipt.
- Returns or exchanges will only be accepted if the delivered product differs from what was ordered, or in the case of a defective item, provided the Company is contacted within 7 days of the product's arrival.
- If the Company is unable to ship the product due to its own fault, such as being out of stock, the full amount paid will be refunded.
- Due to the nature of the products, cancellations, changes, or returns cannot be accepted after the product has been arranged for shipment or has already shipped.
- Changes or cancellations of order details cannot be accepted after payment has been completed.
- If a refund arises due to cancellation for the customer's own convenience, the refund will be issued after deducting a handling fee (in the case payment was made in advance by bank transfer).
- If, after the product has shipped, the customer is unavailable for an extended period, refuses to accept delivery, or the Company determines that the customer has no intention of receiving the product, the Company will charge the full product price and the cost of returning the product to the Company, regardless of whether the product was actually received.
Article 6 (Product Compensation)
The Company is not responsible for refunding the product price or compensating for the product in the event of delayed arrival due to traffic conditions or other similar causes.
- If a defect or fault attributable to the Company is found after the product's arrival, the Company will respond responsibly if contacted within one week of arrival. However, the Company will not be able to respond to inquiries received after this one-week period.
- The Company cannot provide compensation for material deterioration or defects caused by the customer's storage conditions, even if the Company is contacted within one week of the product's arrival.
- The Company cannot provide compensation for material crushing or deformation caused by the manufacturing process or during transport, even if the Company is contacted within one week of the product's arrival.
Article 7 (Selling Price)
1. The prices displayed on this website are the selling prices at the time such display began, and prices are subject to change at any time. If a price change occurs, it will be announced on the website, but individual notice will not be given to members.
The amount charged to the customer will be the base price at the time of order plus applicable consumption tax at the time of shipment, and the Company does not provide compensation or discounts due to price fluctuations.
2. While the Company takes the utmost care with respect to product information and pricing, if a price displayed on this website differs from the actual selling price due to human error, the Company may void the sales contract for the relevant product. In such cases, the Company will inform the customer of the actual selling price and proceed only after confirming the customer's intention to purchase.
Article 8 (Prohibited Acts)
Customers shall not engage in any of the following acts when using the Service:
- Acts that violate laws, regulations, or public order and morals;
- Acts related to criminal activity;
- Acts that destroy or interfere with the functions of the Company's servers or network;
- Acts that may interfere with the Company's operation of the Service;
- Acts of collecting or storing personal information about other customers;
- Acts of impersonating other customers;
- Acts of providing benefits, directly or indirectly, to anti-social forces in connection with the Company's Service;
- Any other acts that the Company deems inappropriate.
Article 9 (Copyright, etc.)
1. Copyrights in the design of this website and the screens displaying product information are owned by the Company or by third parties, such as manufacturers, who have granted permission for such content to be posted.
2. Customers may not reproduce, transmit, mail, or otherwise make available to third parties any information (including image information) obtained through the use of the Service, without the Company's prior written consent.
Article 10 (Suspension of Service Provision, etc.)
1. The Company may suspend or discontinue all or part of the Service without prior notice to customers if it determines that any of the following applies:
- (1) When performing maintenance, inspection, or updates of the computer systems related to the Service;
- (2) When provision of the Service becomes difficult due to force majeure such as earthquake, lightning, fire, power outage, or other natural disaster;
- (3) When the computer or communication lines are stopped due to an accident;
- (4) When the Company otherwise determines that provision of the Service is difficult.
2. The Company shall not be liable, for any reason whatsoever, for any disadvantage or damage suffered by the customer or any third party as a result of the suspension or discontinuation of the Service.
Article 11 (Restriction of Use and Deletion of Order Information)
1. The Company may, without prior notice, restrict the customer's use of all or part of the Service or delete the customer's order information in any of the following cases:
- (1) When the customer has violated any provision of these Terms;
- (2) When it is discovered that there is false information in the registered details;
- (3) When the Company otherwise determines that use of the Service is inappropriate.
2. The Company shall not be liable for any damage caused to the customer as a result of actions taken by the Company pursuant to this Article.
Article 12 (Disclaimer)
Customers shall not engage in the following acts when using the Service:
- The Company shall be exempt from liability for non-performance of its obligations unless such non-performance is due to the Company's willful misconduct or gross negligence.
- Even in cases where the Company is held liable for any reason, such liability shall be limited to the scope of damages ordinarily foreseeable, and, in the case of products, shall not exceed the amount of the product price.
- The Company shall not be liable for any transactions, communications, or disputes arising between the customer and other customers or third parties in connection with the Service.
- The Company shall not be liable for any delay in product delivery caused by traffic conditions, weather, or circumstances attributable to the delivery carrier.
Article 13 (Changes to Service Content, etc.)
The Company may change the content of the Service or discontinue the provision of the Service without notifying customers, and shall not be liable for any damage caused to customers as a result thereof.
Article 14 (Personal Information)
Customers' personal information will be used and managed appropriately in accordance with the Company's "Privacy Policy." Please refer to the "Privacy Policy" for details.
Article 15 (Changes to These Terms)
The Company may change these Terms at any time without notice to customers when it deems it necessary. If these Terms are changed after an order has been placed, the version of the Terms in effect at the time the sales contract was formed shall apply.
Article 16 (Notices and Communications)
Notices or communications between customers and the Company shall be made using the method specified by the Company.
Article 17 (Governing Law and Jurisdiction)
1. These Terms shall be governed by and interpreted in accordance with the laws of Japan.
2. In the event a dispute arises in connection with the Service, the court having jurisdiction over the location of the Company's head office shall have exclusive agreed jurisdiction.
Membership Terms
Article 1 (Membership Terms)
These Membership Terms set forth the terms of use relating to the web services provided by Marusou Co., Ltd. (hereinafter referred to as "the Company").
Article 2 (Members)
A "member," as defined by the Company, is a person who has agreed to these Terms, completed the membership registration procedure, and been approved by the Company. There is no registration fee or annual membership fee whatsoever.
Article 3 (Purpose)
This service is intended for use of the members-only services provided on the Company's website.
Article 4 (Secretariat)
A secretariat for each membership organization shall be established within the Company, and the secretariat shall handle inquiries from members and process complaints.
Article 5 (Points to Note)
While the purpose of each membership organization is as set forth in Article 3, members shall agree to the following points in advance when registering as a member:
- The Company may change, add to, or discontinue all or part of the content of the Service without prior notice to members.
- The Company may entrust part of the provision of the Service to a third party with whom the Company has entered into a confidentiality agreement in advance.
- The Company, or a third party entrusted under a confidentiality agreement with the Company, may request members to cooperate in surveys related to the Company's services via email, telephone, fax, direct mail, etc.
- The Company may send members information regarding the Company's services, including advertisements and promotions, via email, telephone, fax, direct mail, etc.
Article 6 (Confirmation, Changes, and Withdrawal)
Members can change their address or withdraw from membership through the Member Page on the Company's website. The Company may, without prior notice, process a member's withdrawal if the member falls under any of the following:
- (1) Mail or email sent to the member is returned as undeliverable due to an unknown address;
- (2) The secretariat otherwise determines that there is an obstacle to the operation of the membership organization.
Article 7 (Personal Information)
The Company strictly maintains the confidentiality of members' personal information. The Company manages members' personal information in accordance with the separately established "Privacy Policy." The Company may publish members' personal information on its website, etc., after statistically processing it so that individuals cannot be identified.
Article 8 (Precautions for Use)
- Members shall manage their registered information at their own responsibility, and the Company shall not be liable for any disadvantage or damage suffered by a member due to inaccurate or false registered information, or use by a third party resulting from insufficient management.
- If damage is caused to the Company or a third party due to unauthorized use of a password, the member shall compensate the Company and the third party for such damage.
- If a member discovers that their password has been stolen or is being used by a third party, the member shall immediately notify the Company and follow the Company's instructions.
Article 9 (Changes to These Terms)
If the Company changes these Terms, it will announce the change on its website but will not provide individual notice to members. The revised Terms shall take effect from the time the revised Terms are displayed on the website.
