Refund Policy

At Yukimito – snowuntrod, we have established the following policy so that you can shop with peace of mind.

Cases Where Returns or Exchanges Are Accepted

• You contact us within 7 days of receiving the product
• The product has a clear defect, damage, or stain
• You received a product that differs from what you ordered

Cases Where Returns or Exchanges Are Not Accepted

• Returns due to the customer's personal reasons (e.g., size did not fit, product differed from expectations)
• Products that have been used or washed
• Products missing tags or accessories
• Made-to-order (custom-made) products (as these are produced according to the customer's specifications, returns and exchanges cannot be accepted in principle)
• Requests made 8 or more days after the product's arrival

Refunds

• Refunds will be processed within 7 business days after the returned item is confirmed.
• Refunds will be issued using the same payment method used at the time of order.
• Shipping fees and handling charges are, in principle, the customer's responsibility, except in cases caused by our error.

Return Procedure

1. Please contact us first by email at shop@Setta (Japanese Sandals)-yukimito.jp.
2. Please let us know your order number, name, and the reason for the return.
3. We will provide you with the return shipping address.
4. Once we confirm receipt of the returned item, we will process a refund or exchange.

Please Note: Made-to-order products are handcrafted individually by our artisans, so cancellations or changes cannot be accepted once production has begun. Please carefully check the size and specifications before placing your order.